Overview
Thank you for shopping with My Craft Guru. We aim to provide our customers with the best possible service, but we understand that sometimes you may need to cancel or request a refund. Below is the outline of our refund and return policy for your convenience:
Cancellation and Refund Policy
- Cancellation/Refund Request Time: You can request a cancellation and refund only within the same day of placing the order. If your request is made after this period, it will not be eligible for a refund.
- Refund Processing Time: Once a refund request is approved, the refund will be processed within 2-5 business days. Please note that the actual processing time may vary depending on your payment provider.
- Conditions for Refund: Refunds will only be issued for orders that are cancelled on the same day the order was placed. If the cancellation request is submitted after this period, no refund will be processed.
Shipping Information
- Shipping Time: We aim to deliver your order within 2-5 business days. Please note that shipping times may vary depending on your location and other unforeseen circumstances.
Return/Exchange Policy
- No Return and Exchange: Unfortunately, we do not accept returns or exchanges on any products once the order has been shipped. Please ensure that you are certain about your purchase before proceeding with the order.